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Q: How do A:
TOP OF FAQ PAGE TOP OF SHOE SIZING HIGHLAND
ISLAND HOME PAGE Q: How do I know which
size shoes to order? A:
There are several things you can do to try to determine the correct size: 1. See if there is another dancer in your studio whose shoes
are the same brand and a good fit for you, and hope they know what size they
are or that the information hasn’t worn off the shoe. 2. Measure the larger foot from heel to toe and across the
widest point while standing up. You can email or call us with the measurements
or just include them in the comments field of your online order. We’ll double
check these measurements against our sizing template and send you the size or
sizes that should be the closest fit. 3. In the comment field, you can request that we “send extra
pair on spec for sizing”. This way, we’ll send you an extra pair or two so you
have a few sizes to compare. As long as you return the extra shoes within 14
days and with no visible signs of wear, there will be no additional charge –
you will be responsible for return postage, however. 4. If you ordered your previous pair of dance shoes from TOP OF FAQ PAGE TOP OF SHOE SIZING HIGHLAND
ISLAND HOME PAGE Q.
How do I know if the shoes I just received fit correctly? A.
The best advice we can give you is to bring the shoes with you to dance class
and show them to your teacher. If you’re not sure of the fit, be sure to only
wear them on clean surfaces (bring a towel with you to put down on the floor),
so you can return them if needed. Most teachers – and judges – like to see a
very snug fitting shoe. The shoes should fit like a leather glove and mold to
the foot. The shoes will also stretch – some brands more than others, so if the
shoe slides on easily at first, it’s probably too big. TOP OF FAQ PAGE TOP OF SHOE SIZING HIGHLAND
ISLAND HOME PAGE Q.
How do I know if I am ordering clothing
in the correct size? A. When in doubt, call or email us. Just like in the large retail stores, not all
small, medium or larges are the same.
Sizing changes from manufacturer to manufacturer. When we notice clothing that runs very much
on the small or tight fitting side or on the large side, we will note that in
the description of that particular item.
Otherwise, consider that the sizing is consistent with sizing you would
normally see. If you are not sure, we
will always be glad to get measurements to you if you call or email us. TOP OF FAQ PAGE TOP OF CLOTHING
SIZING HIGHLAND ISLAND HOME PAGE Q. What currency are your
prices listed in? A.
All prices are listed in US$. For the latest international currency exchange
information, go to www.xe.com. TOP OF FAQ PAGE TOP OF PRICING HIGHLAND ISLAND HOME PAGE Q. I noticed that prices
online are different than in your catalog, why? A.
We publish our catalog only once per year, and do our
best to keep prices level throughout the year. However, because so much of our
merchandise is imported from other countries, changes in the value of the TOP OF FAQ PAGE TOP OF PRICING HIGHLAND ISLAND HOME PAGE Q. Do you offer wholesale
or bulk pricing? A.
In most cases we do not offer wholesale or bulk pricing, as we are mainly a
retailer. There are some products which we do import and distribute to other
retailers (Dougies Dance Shoes for instance), so if there are particular
products you are interested in carrying for re-sale, please feel free to
inquire. TOP OF FAQ PAGE TOP OF PRICING HIGHLAND ISLAND HOME PAGE Q. What forms of payment
do you accept? A.
We accept American Express, Discover, Master Card, Visa, PayPal, Google
Payments, Check or Money Order. All
checks and money orders must be in US$. If you are ordering online and wish to
pay by check or money order, simply print out your completed shopping cart page
and mail to us at PO Box 676, Gt. Barrington, MA 01230. Please note,
payments by personal check must clear our bank before order will ship. TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q.
Is your shopping cart
secure? A. Our shopping cart utilizes the latest version of
ShopSite shopping cart software to ensure the most up to date security features
available. ShopSite’s technology and safety features are approved by VeriSign
and are compliant with Visa’s stringent CISP/PABP requirements. TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q.
What if an item I order is not
available? A. If an item you order is not currently in stock, we’ll
notify you and give you an estimated delivery time. If you choose, we’ll ship
the rest of your order right away, and not charge you for the back-ordered item
until it is ready to ship. TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. Do I have to register
on your web site to order? A.
No, the registration option is available so you can choose to have your
delivery and payment options saved and not have to re-type them for future
orders, but you do not have to register to order. To order without registering,
simply proceed through the checkout process without logging in. TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. Do you ship to
customers in my home country? A.
We will ship to customers in any country. Our shopping cart includes the countries
from which we will accept credit card orders, including TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. Where do you ship
from? A.
We ship daily to customers all over the world from Gt. Barrington, MA USA. Most of our products, with the exception of
our portable dance barres and practice floors, and a
few other products ship directly from TOP OF FAQ PAGE TOP OF SHIPPING HIGHLAND ISLAND HOME PAGE Q. How will my order be
shipped? A.
For standard shipping within the TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. The shipping charges
calculated by your shopping cart seem high for my order, do you mark them up? A.
While some merchants mark up shipping & handling charges significantly, our
philosophy is that we would rather let you spend your money on our products rather than on
shipping – therefore, we do everything possible to keep our shipping costs as
low as possible. Sometimes our shopping
cart calculates shipping charges higher than they need to be. This often
happens if you are ordering multiples of particular items as the shopping cart
software calculates by weight. We are often able to lower the actual shipping
cost by using flat rate packaging. In both these cases we will always adjust
the shipping charge down prior to charging your card. Your final shipping charge from TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. Do you charge tax or
customs fees on my order? A.
We only collect tax on non-clothing items shipped to customers in the State of Canada Great
Britain Australia New
Zealand South Africa TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. How long should my
package take to arrive? Can I track my package? A.
We try to process and ship all orders within 1 business day of receipt (for
example, if you place on order on Monday it should go out by Tuesday, if you
place an order Friday and Monday is a postal holiday it will not ship out until
Tuesday). Shipments to US addresses
should arrive within 3-7 business days of ordering. Shipments to international
addresses should arrive within 4-10 business days of ordering. Our shipping software automatically emails
tracking information to the email address provided when ordering. Tracking
information on the US Post Office web site, however, is often not updated until
the package arrives at the delivery address. If your package has not arrived
within 10 business days of ordering, please email us. TOP OF FAQ PAGE TOP OF ORDERING HIGHLAND ISLAND HOME PAGE Q. How do I return an
item for exchange or credit? A.
For exchanges, please include a note including the size, color, etc. you need, or measurements if you are unsure.
We will bill the credit card from your original order for applicable shipping
fees on the exchanged item. For returns,
you must include a copy of your invoice. Please refer to the back of your sales
receipt for additional terms and conditions.
The address for returns and exchanges is: Gt.
If
you are in the TOP OF FAQ PAGE TOP OF RETURNS/EXCHANGES HIGHLAND ISLAND HOME PAGE Q. How can I let family
and friends know about items on your site that I’d love to receive as gifts? A.
We have just added a “Wishlist” component to our
shopping cart software. Customers can
use this function to add items to their list, and then invite people by email
to view their list and purchase the items for them. Directions for using the Wishlist
function are as follows: Wishlist
Overview
TOP OF FAQ PAGE TOP OF WISHLIST HIGHLAND ISLAND HOME PAGE Creating a Wishlist 1. From any product on our web site ·
Click
on the add to Wishlist link next to any item
you would like to add to your Wishlist ·
Click
on 'I'd like to register!' at the log in screen ·
Choose
a user name and password ·
Fill
in your ·
Click
the 'Register' button 2. From any page on our web site ·
Click
on 'your Wishlist' at the top of any highlandisland.com
page ·
Click
on 'Create a Wishlist' ·
Choose
a user name and password ·
Fill
in your information ·
Click
the 'Register' button TOP OF FAQ PAGE TOP
OF WISHLIST HIGHLAND ISLAND HOME PAGE Adding Items to a Wishlist TOP OF FAQ PAGE TOP
OF WISHLIST HIGHLAND ISLAND HOME PAGE Finding a Wishlist TOP OF FAQ PAGE TOP
OF WISHLIST HIGHLAND ISLAND HOME PAGE Purchasing
from a Wishlist When you reach the Checkout
screen (on the secure second page of the checkout process), you may enter your
friend's user name in order to record your purchase. This will remove the item
from the Wishlist, so that others do not purchase the
same item. If you do not know your friend's user name, click on 'Lookup Wishlist Users' next to the box and select your friend from
the list. When you complete checkout, the item will be removed from the Wishlist. You may choose to have the item(s) delivered
directly to the recipient by entering their information in the “shipping
address” section of the checkout screen, or leave the billing and shipping
information the same to have the item(s) shipped directly to you. TOP OF FAQ PAGE TOP
OF WISHLIST HIGHLAND ISLAND HOME PAGE Sending a Wishlist to a Friend TOP OF FAQ PAGE TOP OF WISHLIST HIGHLAND ISLAND HOME PAGE |